Delivery address and invoice address
Are you rarely at home at regular DHL delivery times?
When ordering in this online shop, it is important that you provide a delivery address and a billing address that matches one of the countries listed above.
Information by email
Please note the following security advice:
We will never contact you (by phone or email) to ask you to reveal personal information and never without stating the order number, except in the case of possible queries regarding current online orders.
If you receive an email from us but you have doubts about the authenticity, please contact our Customer Service team. We are happy to verify the email you received.
She n Threads contact,
Phone: +49 151 4670 1966
Email: she@shenthreads.com
Short overview of the most important emails sent during the order process:
Confirmation of receipt of order
Immediately after your purchase, we will send you an email confirming receipt of your order. A purchase contract is only entered into when the ordered goods are dispatched which will also be confirmed by email.
Dispatch confirmation
Once your parcel has been transferred to DHL, you will receive another email.
Receipt of payment (prepayment option)
Once your payment has been received, we will send you a confirmation email.
Confirmation of your returns
Once your returns have been processed by us, you will receive a confirmation email. Further information on returns can be found
